Privacy Policy

1.1.1. «Site Administration» (hereinafter - Administration) - authorized employees site management MoneyBack, which organize and (or) carry out the processing of personal data, as well as determines the purposes of personal data processing, the composition of personal data to be processed, actions (operations) performed with personal data personal data, composition of personal data subject to processing, actions (operations) performed with personal data.

1.1.2. “Personal data” means any information relating to a directly or indirectly identified or identifiable natural person (subject of personal data).

1.1.3. “Processing of personal data” means any action (operation) or a set of actions (operations) performed with the use of automation means or without the use of such means with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer of personal data, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. “Confidentiality of personal data” means a requirement mandatory for observance by the Operator or any other person who has obtained access to the personal data the requirement not to allow dissemination of personal data without the consent of the subject of personal data or other legal basis. other legal basis.

1.1.5. «A website MoneyBack» - is a collection of interconnected web pages located on the Internet at a unique URL: help-balancemoney.com, as well as its sub-domains.

1.1.6. “Subdomains” are pages or aggregations of pages located on third-level domains, belonging to the MoneyBack site, as well as other temporary pages with the contact information of the Administration at the bottom of the page. administrative information

1.1.5. “Website User MoneyBack » (hereinafter referred to as User) - a person who has access to website MoneyBack, via the Internet and using the information, materials and products of the website MoneyBack.

1.1.7. “Cookies” is a small piece of data sent by a web server and stored on the user's computer, which a web client or web browser sends to the web server in an HTTP request each time it tries to open a page on the relevant website. corresponding website.

1.1.8. “IP Address” means the unique network address of the node on a computer network through which the User accesses the MoneyBack.

2. General Provisions

2.1. The use of the MoneyBack website by the User signifies agreement with this Privacy Policy and the terms of processing the User's personal data.

2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the MoneyBack website.

2.3. This Privacy Policy applies to the MoneyBack website. MoneyBack does not control and is not responsible for third-party websites that the User may visit via links available on the MoneyBack website.

2.4. The Administration does not verify the accuracy of the personal data provided by the User.

3. Subject of the Privacy Policy

3.1. This Privacy Policy establishes the obligations of the Administration regarding the nondisclosure and protection of the confidentiality of personal data that the User provides upon the Administration's request when registering on the MoneyBack website or subscribing to the email newsletter.

3.2. The personal data permitted for processing under this Privacy Policy is provided by the User by filling out forms on the MoneyBack website and includes the following information:
3.2.1. User's last name, first name, middle name;
3.2.2. User's contact phone number;
3.2.3. Email address (e-mail);
3.2.4. User's place of residence (if necessary);
3.2.5. Photograph (if necessary).

3.3. MoneyBack protects the data that is automatically transmitted when visiting pages:
- IP address;
- Information from cookies;
- Information about the browser;
- Access time;
- Referrer (address of the previous page).

3.3.1. Disabling cookies may result in the inability to access parts of the MoneyBack website that require authorization.

3.3.2. MoneyBack collects statistics on the IP addresses of its visitors. This information is used to prevent, detect, and resolve technical issues.

3.4. Any other personal information not specified above (browsing history, browsers used, operating systems, etc.) is subject to reliable storage and non-dissemination, except as provided in paragraph 5.2. of this Privacy Policy.

4. Purposes of Collecting User's Personal Information

4.1. The User's personal data may be used by the Administration for the following purposes:
4.1.1. Identifying the User registered on the MoneyBack website for further authorization.
4.1.2. Providing the User with access to personalized data on the MoneyBack website.
4.1.3. Establishing feedback with the User, including sending notifications, requests concerning the use of the MoneyBack website, processing requests and applications from the User.
4.1.4. Determining the User's location to ensure security and prevent fraud.
4.1.5. Confirming the accuracy and completeness of personal data provided by the User.
4.1.6. Creating an account for using parts of the MoneyBack website, if the User has agreed to create an account.
4.1.7. Notifying the User via email.
4.1.8. Providing the User with effective technical support in case of problems related to the use of the MoneyBack website.
4.1.9. Providing the User, with their consent, with special offers, newsletters, and other information on behalf of the MoneyBack website.

5. Methods and Terms of Processing Personal Information

5.1. The processing of the User's personal data is carried out without a time limit, by any legal means, including in personal data information systems using automation tools or without using such tools.

5.2. The User's personal data may be transferred to authorized government authorities of the Russian Federation only on the grounds and in the manner established by the legislation of the Russian Federation.

5.3. In the event of loss or disclosure of personal data, the Administration has the right not to inform the User about the loss or disclosure of personal data.

5.4. The Administration takes the necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.5. The Administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.

6. Rights and Obligations of the Parties

6.1. The User has the right to:

6.1.1. Make a free decision to provide their personal data necessary for the use of the MoneyBack website and give consent to their processing.

6.1.2. Update, supplement the provided information on personal data in case of changes to this information.

6.1.3. The User has the right to receive information from the Administration regarding the processing of their personal data, if such right is not restricted by federal laws. The User has the right to demand that the Administration clarify their personal data, block or destroy it if the personal data is incomplete, outdated, inaccurate, illegally obtained, or not necessary for the declared purpose of processing, as well as to take legal measures to protect their rights. To do this, it is sufficient to notify the Administration via the provided email address.

6.2. The Administration is obliged to:

6.2.1. Use the information received solely for the purposes specified in paragraph 4 of this Privacy Policy.

6.2.2. Ensure the storage of confidential information in secrecy, not to disclose it without the prior written consent of the User, and not to sell, exchange, publish, or disclose the transmitted personal data of the User in any other possible ways, except for the provisions of clause 5.2 of this Privacy Policy.

6.2.3. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedures usually used to protect such information in existing business practices.

6.2.4. Block the personal data related to the respective User from the moment of the request or inquiry of the User, or their legal representative or authorized body for the protection of the rights of personal data subjects for the period of verification, in case of identifying inaccurate personal data or unlawful actions.

Responsibilities of the Parties

7.1. The Administration, failing to fulfill its obligations, is liable for the losses incurred by the User due to the unlawful use of personal data, in accordance with the legislation of the Russian Federation, except in cases provided for in clauses 5.2. and 7.2. of this Privacy Policy.

7.2. In the event of loss or disclosure of Confidential Information, the Administration is not liable if this confidential information:
7.2.1. Became public before its loss or disclosure.
7.2.2. Was received from a third party before it was received by the Administration of the Resource.
7.2.3. Was disclosed with the consent of the User.

7.3. The User bears full responsibility for complying with the laws of the Russian Federation, including but not limited to, laws on advertising, copyright and related rights protection, trademark and service mark protection, including full responsibility for the content and form of materials.

7.4. The User acknowledges that the responsibility for any information (including but not limited to: data files, texts, etc.) that they may access as part of the MoneyBack site lies with the person who provided such information.

7.5. The User agrees that the information provided to them as part of the MoneyBack site may be the subject of intellectual property rights, which are protected and belong to other Users, partners, or advertisers who post such information on the MoneyBack site.
The User does not have the right to make changes, lease, loan, sell, distribute, or create derivative works based on such Content (in whole or in part), except when such actions are expressly permitted in writing by the owners of such Content under the terms of a separate agreement.

7.6. In relation to text materials (articles, publications) that are in free public access on the MoneyBack site, their distribution is allowed provided that a reference to MoneyBack is given.

7.7. The Administration is not responsible to the User for any loss or damage incurred by the User as a result of deletion, failure, or inability to save any Content and other communication data contained on the MoneyBack site or transmitted through it.

7.8. The Administration is not liable for any direct or indirect damages resulting from: the use or inability to use the site or individual services; unauthorized access to the User's communications; statements or conduct of any third party on the site.

7.9. The Administration is not responsible for any information posted by the User on the MoneyBack site, including but not limited to: information protected by copyright without the explicit consent of the copyright owner.

8. Dispute Resolution

8.1. Before filing a lawsuit regarding disputes arising from the relationship between the User and the Administration, it is mandatory to submit a claim (a written proposal or an electronic proposal for voluntary dispute resolution).

8.2. The recipient of the claim shall notify the claimant of the results of the claim review in writing or electronically within 30 calendar days from the date of receipt of the claim.

8.3. If no agreement is reached, the dispute will be referred to the Arbitration Court of Moscow, 3rd Tverskaya-Yamskaya Street, 39, building 1.

8.4. The current legislation of the Russian Federation applies to this Privacy Policy and the relationship between the User and the Administration.

9. Additional Conditions

9.1. The Administration reserves the right to make changes to this Privacy Policy without the User's consent.

9.2. The new Privacy Policy comes into effect from the moment it is posted on the MoneyBack website unless otherwise provided by the new version of the Privacy Policy.

9.3. All suggestions or questions regarding this Privacy Policy should be reported to: [email protected]

9.4. The current Privacy Policy is posted on the page at http://help-balancemoney.com/policy.html

Updated: March 11, 2023

Moscow, 3rd Tverskaya-Yamskaya Street, 39, building 1, Director Sergey Evgenievich Zaitsev. OGRN 1027739040273 INN 7707301372

10. Return and Refund Policy:

10.1. You have the right to cancel your order within 30 days without giving any reason.

10.2. The deadline for canceling an order is 30 days from the date you received the goods or from the moment when a third party appointed by you, who is not the carrier, takes possession of the delivered goods.

10.3. To exercise your right to cancel the order, you must inform us of your decision by means of a statement.

10.4. We will reimburse you no later than 30 days from the day we receive the returned goods. We will use the same means of payment that you used for the order, and you will not incur any fees for such reimbursement.

11. Return Conditions:

To be eligible for a return, please ensure that:

11.1. The goods were purchased in the last 30 days.

11.2. The goods are in the original packaging.

The following goods cannot be returned:

11.3. The delivery of goods made according to your specifications or clearly personalized.

11.4. The delivery of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

11.5. The delivery of goods that are, after delivery, according to their nature, inseparably mixed with other items.

11.6. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

12. Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

12.1. LLC "Pepelyaev Group"

12.2. We are not responsible for goods damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service. We cannot issue a refund without actual receipt of the goods or proof of received return delivery.